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Overview

The DM Inbox is your centralized hub for viewing all direct messages across your connected accounts. This includes DMs initiated by Blueberry campaigns, automated responses, and organic customer conversations.
The inbox can be used manually for one-on-one conversations or fully automated with AI-powered responses and campaign workflows.

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Accessing the DM Inbox

1

Open Inbox

Click Inbox in the sidebar
2

Select DMs Tab

Select the DMs tab to view all direct message threads
3

View Conversations

Browse all direct message threads across your connected accounts
The DM Inbox is separate from DM Campaigns, which are accessed via the DMs menu in the sidebar.

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DM Thread Management

1

Open Thread

Click on a thread to open the conversation
2

Review History

Review the conversation history to understand the context
3

Type Response or Use AI Suggestions

Type your response in the message box at the bottom or use AI suggestions to help you respond.
4

Send Message

Click Send to deliver the message to the recipient
Blueberry provides intelligent response suggestions for DMs:
  • Analyzes message content and context
  • References your knowledge base for accurate information
  • Generates contextually appropriate replies
  • Learns from your approved responses
  • Adapts tone to match the conversation
Edit and personalize AI suggestions before sending to maintain your authentic voice.

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Integration with Campaigns

DMs in your inbox may originate from different sources:

Comment to DMs

DM conversations Blueberry initiates from public comments

Campaign Triggers

Messages sent via automated DM campaigns based on user actions

Organic Messages

Direct inquiries from followers who reach out on their own