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Overview

Stay informed about important inbox activity with customizable notifications delivered to Slack and email. Configure which events trigger notifications and where they’re sent.
All notifications are configured in Settings → Notifications. Each notification type can be sent to one or more destinations (Slack channels, email addresses, or email groups).

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Notification Types

All New Messages

Get notified for every message that comes into your inbox from any source.

New Direct Messages

Receive alerts specifically for direct messages. Filter by follower count, verified accounts, or VIP contacts.

Held for Review

Get alerts when messages are flagged by moderation rules and require manual review.

Daily Activity Report

Receive a daily summary of inbox activity every morning.

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Configuring Notifications

1

Navigate to Settings

Go to Settings → Notifications to access notification configuration.
2

Enable/Disable Notification Types

Toggle notifications on or off for each type. Disabled notifications won’t be sent to any destination.
3

Select Destinations

For each enabled notification type, select one or more destinations. You can add multiple Slack channels, email addresses, or email groups per notification type.
4

Test Your Setup

Click Send Test next to each notification type to verify delivery. Tests send a sample notification to all configured destinations.

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Notification Destinations

Choose where to receive notifications:
Send notifications to Slack channels
1

Connect Slack Workspace

Go to Settings → Notifications → Connect Slack to authorize Blueberry with your Slack workspace.
2

Select Channels

For each notification type, choose one or more Slack channels to receive alerts. You can add multiple channels per notification type.
3

Test Integration

Use the Send Test button to verify notifications are delivered correctly to all selected channels.
Send different notification types to different channels. For example, send daily reports to #analytics and urgent alerts to #support.

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Connecting Slack

1

Connect Slack

Click Connect Slack in Settings → Notifications.
2

Select Workspace

Choose your Slack workspace from the list.
3

Authorize

Authorize Blueberry to access your workspace.
4

Select Channel

Choose which Slack channel should receive notifications for each notification type.
Once connected, all public channels and private channels where the bot is invited will be available for notification routing.

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Email Groups

Email groups let you send notifications to multiple people at once.
1

Create Group

In Settings → Notifications, click Create Email Group.
2

Add Recipients

Add individual email addresses to the group.
3

Name Your Group

Choose a descriptive name like “Support Team” or “Management Alerts”.
4

Assign to Notifications

Select the email group as a destination for any notification type.

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FAQ

Yes! Each notification type can be sent to multiple Slack channels, email addresses, and email groups simultaneously.
Toggle off the notification type in Settings → Notifications. This disables all notifications of that type without removing your destination configuration.
Not currently. Notification messages follow a standard format that includes the message content, author information, and relevant context (post, campaign, etc.).
Yes, except for Daily Activity Reports which are sent every morning. All other notifications are sent in real-time as events occur.
Yes! For “New Direct Messages”, click Adjust Filters to set filtering criteria:
  • Verified Accounts Only - Only notify for DMs from verified accounts
  • Follower Count Threshold - Only notify for accounts with X+ followers
  • VIP Contacts Only - Only notify for contacts in VIP segments
Filters use OR logic. If you enable “Verified Accounts” and “1,000+ followers”, you’ll be notified for DMs from accounts that are either verified or have 1,000+ followers.

DM Inbox

Manage direct messages that trigger notifications.

Comments Inbox

View and respond to comments that can trigger notifications.

Rules Engine

Create rules that hold messages for review.